AI Agents for Taxi Businesses: Trip Planner and Support Staff That Work on WhatsApp

Most cab and travel operators lose enquiries not because they do not want to respond, but because responding at 10 PM when a customer sends "what's the fare from Bangalore to Mysore, available this Saturday?" is not practical. By the time someone opens WhatsApp in the morning, the customer has already booked with someone else.

Easy Trip Booking includes two AI agents that handle customer WhatsApp conversations around the clock. They are not chatbots that redirect customers to a website. They plan trips, check booking status, send invoices, and create bookings directly — all from WhatsApp.

Here is what each one does.

The Trip Planner Agent

The Trip Planner handles new enquiries: customers who want to travel somewhere and do not have a booking yet.

When a customer sends a message — a destination, a date, a question about a tour — the Trip Planner picks it up. It looks up routes and tour packages from your internal library, calculates realistic travel times including stops, and presents a day plan. It does not make up places to visit or invent timings. If something is not in its knowledge base, it says so and lets your team follow up.

What it handles:

• Route planning for local, outstation, and airport trips — with pickup times, stops, and drop-off based on realistic driving durations
• Tour and sightseeing packages for your region, including popular temple circuits, pilgrimage routes, and outstation destinations you have covered before
• Booking enquiry creation once the customer has a clear plan — vehicle type, dates, and pickup are enough to create an enquiry without waiting for every detail
• Smart date inference: "next weekend", "this Saturday morning", "25th" — it resolves these from context so it never asks the customer to repeat information

The agent collects information naturally as the conversation flows. When enough details exist — usually a destination and a date — it creates an enquiry in your booking system. Your staff receives the enquiry with all available details and any open questions flagged in the comments. The customer gets a reference number and a message that your team will call to confirm the fare.

If fare sharing is enabled for your account, the Trip Planner will include the estimated fare in its response. Otherwise, fares are confirmed by your team when they call.

The Support Agent

The Support Agent handles everything after a booking exists. It is the agent that talks to customers who already have a reference number, or who can be looked up by their phone number.

It is called in when the Trip Planner detects the conversation is about an existing booking — and it has full context of the conversation from the start, so the customer never has to explain the situation twice.

What it handles:

• Status queries — upcoming trips show status (enquiry, confirmed, vehicle assigned) plus vehicle number and driver name once those are confirmed. Past trips show trip completion status.
• Cancellations — for upcoming bookings, it confirms the reference and asks once for explicit confirmation before cancelling. It will not cancel based on frustration messages or follow-up complaints; those become staff alerts instead.
• Time reschedules — changes to pickup or drop time on upcoming trips, handled within the system for trips with more than 24 hours to go. Trips within 24 hours are directed to call your team.
• Invoice on WhatsApp — once a trip is complete and invoiced, the Support Agent can send the PDF invoice directly to the customer's WhatsApp in the same conversation, no extra step required.
• Staff alerts — when a customer reports making a payment, asks about their itinerary, or follows up repeatedly, the Support Agent creates an alert in your staff dashboard so someone on your team can pick it up.

For anything outside its scope — date changes, vehicle upgrades, complex modifications — it tells the customer your team will call on their registered number. It does not make promises it cannot keep.

They Work as a Team

The two agents share the full conversation history. When the Trip Planner escalates to the Support Agent, the Support Agent already knows the customer's name, what they asked, and what was said. The customer is never asked to repeat themselves.

The same applies in reverse: if a support conversation ends with a resolved booking and the customer says they want to plan a new trip, the Planner picks up from where the conversation left off.

Your team can see every conversation in real time from the staff dashboard. You can take over any conversation at any point and type directly into the chat — the customer receives it as a regular WhatsApp message from the same number. You can also turn off the AI agent for a specific customer if you want to handle them personally, or turn off the AI entirely during specific hours.

The Agent Responds in the Customer's Language

If a customer messages in Kannada, the agent replies in Kannada. Hindi gets a Hindi response. English gets English. This is automatic and requires no setup. If the first message is ambiguous — a greeting or a single emoji — the agent defaults to English and adjusts once the customer's language becomes clear.

What Stays with Your Team

The agents handle the routine back-and-forth. Certain things are deliberate exceptions and always stay with staff:

• Fare quotes (only if fare sharing is not enabled for your account)
• Same-day bookings that need immediate attention
• Anything requiring judgment that is not in the booking system
• Date changes, vehicle type changes, or changes to multi-leg itineraries

These cases either create a staff alert or direct the customer to call, depending on urgency.

The Result for Your Business

An enquiry sent at 11 PM gets a response in seconds, a plan within a couple of minutes, and an enquiry number in the system before the customer goes to sleep. Your staff sees it in the morning and calls to confirm.

A customer asking about a past trip gets their invoice on WhatsApp without anyone on your team having to open the booking system, find the record, and share a PDF manually.

Most operators find that 60–70% of inbound WhatsApp traffic is handled entirely by the agents. The remaining conversations that need human attention are flagged and visible, not buried in a group chat somewhere.

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Easy Trip Booking's AI agents are available on the Standard and Premium plans. They connect to your business WhatsApp number and work within your existing booking system. Book a free demo to see a live walkthrough of both agents.